After decades in management, we have found that there is one subject that regularly tops the agenda at meetings with our client committees and resident associations of larger blocks ... and that is the porter.
Where a porter is good, residents will bend over backwards to keep him. Where the porter is bad, there is endless handwringing on how to remove or retire him within the confines of employment legislation.
This is why, as professional managers, we have made it our business to bring out the best in our porterage staff. We achieve this through group training sessions where they come into contact with porters from many of our other blocks. These take place at a central London venue, where our hired experts provide instruction in Health & Safety, Fire Risk, Emergency First Aid at Work, Manual Handling, Staff Management for Head Porters, Appropriate Reporting and Communication.
We lay on a decent lunch and refreshments to encourage lively interaction and exchange of ideas and common problems, such as problem tenants or parking abuses or simply to vent their frustrations among peers. They later receive certificates as proof of their training and achievement level.
Parkgate-Aspen porters come away from these sessions informed, enthused and with a sense of purpose and value that comes with greater job-satisfaction and from the whole team experience.
Here are some photographs from a recent training session and some of the feedback from staff and trainers.
With thanks to Dane Jones for the photography
I appreciate having the time to think beyond my normal routine and gain beneficial skills too. With my newly attained 3 year certificate in Emergency First Aid, I was able to react appropriately when my young child started choking. These really are vital tools.
Peter, Estate Manager, Kensington W8
I now have nationally recognised certificates for Emergency First Aid at Work; Health & Safety and Manual Handling. I have also been trained in Fire Marshalling, Reporting & Communications. Each course was enjoyable, educational and in some cases – a real eye opener.
Brian, Site Manager, SW2.
I found the specialist training on Staff Management for Head Porters particularly useful, enabling me to manage my staff more professionally. As it was tailored to a senior level, the discussions with other senior site staff were more focused to our needs.
Wuyeh, House Manager, NW8
Overall, the venue was excellent, the attendees were extremely receptive, the staff were flawless. The brief given by Parkgate Aspen was clear and concise. A brilliant tribute to Parkgate Aspen and your aim to ensure that your employees are kept fully informed and up to date with current fire legislation.
Colin, H&S Consultant and Trainer
The group sizes worked well, everyone participated fully and brought their own experiences to be shared and improved where necessary. You have excellent porters who really care about the role and want to be seen as professional, approachable and skilled in all they do.
Jane, People Development and Trainer