Being there when you need us
Response is the measure of all good service.
In our long experience we have found that people need their managing agent most critically outside office hours; commonly between the hours of 7 and 9 in the evening. This is when the average resident returns home and is likely to find a leak from the flat above or tries to run a bath and there is no hot water.
Unfortunately, in the case of all but the largest of managing agents, calls for assistance will be met by an answerphone message inviting frustrated callers to ring back during office hours. On weekends and bank holidays they may change the message to give the number of an emergency contractor who may be able to assist.
Our residents can call our main number any day or night of the week and speak to a REAL person. Our out-of-hours emergency operator will assess the problem and arrange for genuine emergencies to be resolved and, where appropriate, they will alert one of our senior managers to the issue at hand.
We believe that our approach to property Management is what makes us so very different from the rest.